“Before you fill out the form — have a coffee with Peter 👇”

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Is Your Business Ready for a Smarter, Safer IT Partnership?

We don’t work with everyone — and that’s intentional.

We help Australian businesses simplify their tech, secure their systems, and scale with confidence.

But to deliver real results, we only onboard 2 new clients per month
So every partnership gets our full attention from day one.

👉 Take our short Right Fit Assessment
(under 2 minutes) to see if we’re a match.

We’ll review your answers and be in touch within 1 business day to outline your next step — no pressure, no hard sell.

You’ll also get:

👉 A quick risk profile of your current setup

👉 Clarity on where your IT and cyber may be falling short

👉 A clear path forward if we’re the right partner for you

If you're serious about improving support, security, and systems

This is where it starts.

✅ Before You Begin - Ask Yourself:

Are you willing to invest in the right IT and technology to support your business?

Are you open to expert guidance on how to improve and secure your systems?

Do you want a long-term partner who takes ownership of your IT — not just a helpdesk?

🎯If you answered yes, you're in the right place.

💡 The “Ah-Ha” Moment Our Clients Experience

Most of our clients come to us after realising their current setup just isn’t working:

Support is slow, reactive, or inconsistent
There’s no clear plan for security, cloud, or growth
Systems feel disconnected and hard to manage
Marketing, phones, and IT don’t talk to each other
Proposals from other providers feel vague or “too technical”

We fix that.

One provider. One strategy. One team that supports, secures, and scales your business.

For many, we’re the lightbulb moment - “This is what IT should’ve looked like all along.”

🧾 Not Just a Menu of Services

We’re not here to throw a list of tools at you and hope something sticks.

We carefully assess your:

Risks
Infrastructure
Digital footprint
Team processes
Goals

Our mission is simple:

✅ Support your team

✅ Secure your business

✅ Help you grow

🛤️ Our Proven 5-Step Technology Roadmap

Discovery & Risk Assessment

Full audit of your IT environment, cloud usage, licensing, backups, and vulnerabilities.

Process & Productivity Review

Identify inefficiencies in workflows, access, onboarding, and vendor sprawl.

System Design for Growth

Recommend the right stack, simplify vendors, and align systems with business goals.

White-Glove Implementation

Secure rollout, handover documentation, and training — no shortcuts or disruptions.

Ongoing Optimisation & Support

Proactive monitoring, 24/7 support, quarterly vCIO reviews, and real-time reporting.

🛠️ What We Do

Managed IT Support

Cyber Security & Compliance (EDR, MDR, backups, Essential 8, awareness)

Microsoft 365 & Cloud (Intune, SharePoint, Entra ID, OneDrive, backups)

Phones & Internet (Hosted 3CX, secure NBN with managed firewall)

Web & Digital (CRM, email automation, SEO, hosting, landing pages, Webhosting and Design)

🧰 How We Deliver a Step Up in Experience

🎯 Real-time client portal – asset tracking, risk reporting, licenses, and tickets

📊 vCIO reviews – budget planning, quarterly reviews, and roadmap alignment

🔐 Cyber-first stack – security and compliance from day one

💡 Simple, Tailored Pricing – no confusing tiers; just solutions aligned to your size, needs, and goals

🚀 Secure onboarding – full documentation, checklists, and staff handover

👤 Who We Work Best With

10+ user businesses
Law Firms, Accounting Firms, Engineers, Financial Services
Teams who want reliable support, real strategy, and end-to-end solutions
Businesses ready to secure and standardise their tech stack

🚫 Who We’re Not a Fit For

With over 26 years in the industry and experience supporting hundreds of businesses across Australia, we know what a successful IT partnership looks like — and where it doesn’t work.

It’s nothing personal, but we’re probably not the right provider if:

❌ You don’t have a clear IT or cyber security budget
(Most of our clients invest $2,500+/month, based on teams of 10+ users)

❌ Your business has fewer than 5 staff, or is still in the early startup phase

❌ You’ve been operating for less than 12 months and are still finding your feet

❌ You’re not ready to invest in improving your systems, security, or digital operations

❌ You view IT as a cost rather than a strategic investment

❌ You’re looking for cheap, one-off fixes instead of long-term support and structure

We work best with businesses that are serious about using IT to grow, protect, and streamline their operations.

And because we’re hands-on with every client, we only take on 2 new businesses per month

So those who are ready get our full focus, guidance, and support from day one.

Start With a Right Fit Assessment

We only onboard 2 new businesses per month to ensure every client receives our full attention.

Secure your spot before this month’s intake closes.

Complete our short-Fit Assessment today. If we’re a good fit, you’ll be invited to book a personalised Technology Roadmap session which is designed to strengthen your systems, eliminate risks, and support long-term growth.

Experience the CX difference and unlock the full potential of your technology investments.

“No quotes. No guesswork. We start with a tailored Technology Roadmap designed for your business.”

What client say about us

James and Peter are fantastic, they got our IT services up and running in a smooth and timely manner, they were happy to drive to us and have a consultation. Highly recommend CX IT Services for all your IT support issues

Susie

Great to work with these guys, they do a stellar job of looking after every aspect of our digital marketing. James is always open to my latest “scheme” and comes up with plenty of great ideas on how we implement and manage them.

Greg

Frequently Asked Question

Can I just get pricing for your services?

While we understand the importance of budget considerations, our approach focuses on providing value through a comprehensive understanding of your IT needs. The Technology Roadmap allows us to assess your current infrastructure, identify potential risks, and tailor our recommendations specifically to your business. This personalised approach ensures that you receive the most effective and efficient IT solutions, rather than a one-size-fits-all pricing that may not address your unique challenges. By investing in the Technology Roadmap, you gain a strategic plan that aligns your IT investments with your business goals, ultimately saving you time and money in the long run.

What makes CX IT Services different from other IT providers?

At CX IT Services, we focus on creating a personalised IT journey tailored to your specific business needs. We don't just sell you services; we provide comprehensive assessments and recommendations to help you make informed decisions.

What is included in the Technology Roadmap?

The Technology Roadmap includes a detailed review of your IT infrastructure, hardware, software, cloud services, and security. We provide a tailored action plan with recommendations and solutions that fit your budget and goals.

How long does the Technology Roadmap process take?

The timeline can vary based on the complexity of your IT environment, but typically, the assessment and recommendations are completed within a couple of weeks. We'll provide a clear timeline during our initial consultation.

Do I need to commit to all the services recommended in the Technology Roadmap?

No, you have the flexibility to choose the solutions that best fit your needs and budget. We offer Good, Better, and Best solutions, allowing you to pick what works best for your business.

Can you help with IT proposals from other providers?

Yes, we can help you evaluate and compare IT proposals from other providers, ensuring you make the best choice for your business.

This step is what separates us from other IT Companies. We want to sit down with you and explain exactly what you need from us and what services are best suited to you. We take the burden off your shoulders having to decipher all the Tech Gargon.

What types of businesses do you work with?

We work with a variety of businesses, including accounting firms, law firms, and engineering firms with at least 10 staff members. Our services are tailored to meet the unique needs of each industry.

How do I get started with the Technology Roadmap?

Simply book your Technology Roadmap session with us. We'll guide you through the process and help you take the first step towards a more efficient and secure IT environment.